Cash On Delivery
Kindly note that for regular customers who have never refused a COD order in the past – we can change the order for them to COD of any amount. Please contact our Customer service to change your order to COD by clicking here.
Or whatsapp at – +918700298264
WHY COD IS NOT AVAILABLE FOR SOME PRODUCTS: OUR CASH ON DELIVERY POLICY
Please note that we provide FREE SHIPPING and additional DISCOUNT on all PREPAID ORDERS!!
We facilitate Cash on delivery facility to more than 25000 pin codes in India.
However – There could be several reasons if you don’t find COD Facility on any product:
- Non-COD Serviceable Pin Codes
- When order value is more than INR 4900/-
- Bulk Orders
- Products which are on SALE
There have been incidents where customers do not accept COD order at the time of delivery or cancel the order before it gets delivered due to various reasons – which includes change of mind , delay in delivery, fake orders by customers, a slightly better deal on some other website/vendor etc. Due to this the parcel gets returned to us which is called as RTO or return to Origin – this incurs us 200% courier fee. Which means that for a parcel that is not delivered/not accepted by customer and comes back to us we have to spend approx. INR 400-600/- unnecessarily which is a complete loss for us. Besides that, if the material was short in supply it is blocked only in transit for 15-20 days until it gets returned to us and we show it in our inventory – and during this time a genuine buyer is not able to buy that product as it becomes temporarily out of stock! Hence, in the end it’s not just a loss for us but a genuine customer also suffer due to non-delivery of a confirmed COD order.
We are always happy to provide COD of any value to all genuine customers who have a good track record in accepting COD orders. We process such orders manually and can change a high value order into COD for all genuine clients.
Besides this – we blacklist all customers who do not accept COD orders without a valid reason and, if any “Confirmed COD order” is refused by a customer at the time of delivery , we will not be able to provide COD facility to that client in future.
Reasons for this is:
1. The Product if refused gets blocked in-transit because of that order and some one else is not able to place the order. This is a major issue specially for those products for which we have very limited inventory or those products which are in High demand.
2. The reverse logistics is an additional cost (200% charge) which ultimately affects overall pricing on the site and results in our monetary loss.
However there can be genuine cases where we can acknowledge the refusal of confirmed COD orders, for e.g. if order processing time gets delayed by more than 20 days especially in case of ready to ship orders. Please note that we want your shopping experience be great. This policy is for benefit of all our valued customers.
Please also note that the shipping time of COD orders will be 8-14 days from date of Order. This can increase in case a product is under pre-booking or upcoming category. Pre-Paid orders are usually shipped faster.
P.S. ALI COLOURS from time to time may revise the COD policy at their own discretion without any prior notice. ALI COLOURS also reserves the right to deny or completely stop providing the COD service for any reason with or without notice to any customer at their own discretion.