Help Center

Yes. Ali Colours offers free shipping on all orders within India. For international orders, applicable delivery charges will be clearly displayed at checkout and included in the total order value at the time of purchase.

If you need to update your delivery address after placing an order, please contact our support team immediately at connect@alicolours.com.We will do our best to accommodate the change, provided the order has not yet been dispatched. Once the order has been shipped, we regret that changes to the delivery address may not be possible.

Once your order has been dispatched, tracking information will be sent to you via:

• Email
• SMS
• WhatsApp (for active WhatsApp users)

Please allow up to 24 business hours after the shipping label has been generated for the tracking details to become active on the courier's website.

Not necessarily. If your order contains two or more products, items may be dispatched separately depending on individual stock availability. You may receive products at different times and through different courier partners. Rest assured, our team will keep you informed throughout the process.

Ali Colours offers multiple convenient payment options to ensure a smooth and hassle-free shopping experience. We currently accept the following modes of payment:

• Credit & Debit Cards
• UPI (Unified Payments Interface)
• Cash on Delivery (COD)

Yes, Ali Colours offers promotional discount codes from time to time. The following conditions apply:

• Only one promotional code may be used per order
• Promotional codes cannot be applied after an order has been placed
• Specific terms and conditions for each code will be communicated at the time of issue

Yes. Once your order has been successfully placed and payment has been received, you will receive an order acknowledgment email confirming your purchase details. Please note that this email serves only as confirmation of receipt and does not constitute final acceptance of your order; your order is completed once your payment is approved and processed.

If you believe you have been charged an incorrect amount, please get in touch with our support team immediately at connect@alicolours.com with your order details and payment information. Our team will investigate the matter promptly and ensure that any discrepancy is resolved at the earliest.

Placing an order on our website is simple and straightforward. Follow these easy steps:

• Browse through our product catalogue and select your desired item
• Add the product to your cart
• Fill in your delivery details accurately
• Choose your preferred payment method
• Confirm your order and await your order acknowledgement email

Once your order is successfully placed, you will receive a confirmation email with your order details.

Yes. Once your order has been dispatched, tracking details will be shared with you via:

• Email
• SMS
• WhatsApp (for active WhatsApp users)

Please allow up to 24 business hours after the shipping label has been generated for tracking information to become active on the courier's website. You may use the tracking number provided to monitor your shipment directly on the courier service provider's platform.

If you have received an item that does not match your order, please contact our support team immediately at connect@alicolours.com with the following details:

• Your Order Number
• Photographs of the incorrect item received
• A brief description of the issue

Our team will investigate the matter promptly and arrange for the correct item to be dispatched or a suitable resolution to be provided at the earliest.

No. Stitched or altered products are not eligible for return under any circumstances. Only unused and unstitched dress material may be returned in accordance with our return policy. We strongly advise customers to inspect the product thoroughly before getting it stitched or altered.

Finding your desired product on our website is simple:

• Use the Search Bar at the top of the website and enter keywords such as product name, designer name, or category
• Browse through our product categories using the navigation menu
• Filter products by price, category, availability, or new arrivals
• Check our Featured or New Arrivals sections for the latest additions

If you are unable to find a specific product, feel free to contact us at connect@alicolours.com and our team will be happy to assist you.

To apply a promotional or discount code to your order, follow these steps:

• Add your desired products to your cart
• Proceed to checkout
• Enter your promotional code in the designated discount code field
• Click "Apply" to activate the discount

Please note the following conditions:

• Only one promotional code may be used per order
• Promotional codes cannot be applied after an order has been placed
• Specific terms and conditions for each code will be communicated at the time of issue

If you experience any technical difficulties while placing an order, we recommend the following:

• Refresh your browser and try again
• Try using a different browser or device
• Clear your browser cache and cookies
• Ensure you have a stable internet connection

If the issue persists, please contact our support team at connect@alicolours.com with a description of the problem and we will resolve it promptly.

There are several ways to stay connected and informed about the latest from Ali Colours:

• Subscribe to our newsletter for exclusive updates and offers
• Follow us on WhatsApp for order updates and new arrival notifications
• Visit our website regularly at www.alicolours.com for the latest collections and promotions
• Follow us on social media for style inspiration, new launches, and exclusive deals